IndiaMART, India’s largest online marketplace, recently organized the annual SME Conclave 2018 in association with TiE Delhi-NCR at the Welcome Hotel Sheraton in Saket. The conclave featured several leaders from the industry sharing their views on the initiatives taken during Budget 2017, the impact of 180 days of GST on Indian SMEs, and the innovative financing options available for the sector. SME expectations from Budget 2018 were also discussed at the IndiaMART event, as was the future course of action for the industry.
The event brought together TiE’s extensive mentor base and IndiaMART’s vast buyer and seller network to create a strong support system which provides a platform for doing business easily, as well as for sharing business-related advice with the SME sector. Amongst those in attendance were prominent names including Rakesh Rewari, (Ex Deputy Managing Director & Member of the Board of Directors of SIDBI), Raman Roy, (CMD, Quatrro & Board Member, TiE Delhi –NCR), R Muralidharan, (Senior Director – Indirect Taxes, Deloitte Haskins & Sells LLP), Ranjit Oak (Chief Business Officer – Corporate Travel, MakeMyTrip), and Anshuman Khanna (Principal, IvyCap Ventures).
Commenting on the conclave, Dinesh Agarwal, Founder & CEO, IndiaMART, said, “2017 was a crucial year for the Indian economy. Large-scale tax reforms like GST and progressive digitally-led business policies enabled the country to move up to the rank of 100 in the Ease of Doing Business index. Despite GST being a great step towards a unified tax structure, the past one year, however, has been challenging for Indian SMEs. I recommend to set up an empowered committee which can represent the Indian SMEs and their interest as a whole. Through this conclave, we want to reach out to these SME owners and help them in understanding the new tax regime better, as well as to assist them in accelerating their access to technology. Our aim is to help SMEs make the digital transition and fulfill the dream of nurturing tech-enabled, world-class enterprises within the country.”
Raman Roy, Quatrro & Board Member – TiE Delhi-NCR, said, “FinTech will grow in a big way in the country. I am amazed to hear that a service like ‘Pay with IndiaMART’ exists, which provides instant payments to businesses. There is no such service available globally. Such is the power of innovation in India. These are the kind of products and services that we need and would change the eco-system.”
Rajiv Chawla, Chairman – IamSMEofIndia, said, “In this budget, the government must focus on easing business operations for the MSME sector by providing subsidies on raw material procurement. Doing so will not only help in bringing down the cost of day-to-day operations for MSMEs, but will also enable them to sustainably scale their production output and drive greater growth.”
Rakesh Rewari, Ex-Deputy MD & Member of the Board of Directors – SIDBI, added, “The global business community is looking at India as an emergent business hub because it has the largest and most diverse domestic market in the world. The time is right for aspiring Indian entrepreneurs to take calculated risks and venture into the market with their own business ideas. But for them to be successful, it is important to create a thriving ecosystem that provides the requisite support needed to drive growth and scale. Entrepreneurs also need to understand the importance of perfecting their business plans before they pitch to prospective investors. India needs more businesses which generate lucrative employment opportunities for its burgeoning workforce. The MSME sector, with the right support, can give the Indian job market a major boost.”
While GST was aimed at enhancing the Indian economy, the transition from being an informal economy to a formal one has given rise to significant challenges. Addressing them requires the government to initiate substantial modifications in the upcoming Union Budget, so that Indian industries and SMEs can reap the maximum benefits from the initiative. IndiaMART’s latest endeavor ties-in with its long-term commitment to empower Indian SMEs in collectively understanding and preparing themselves for the future, and to power India’s economy to new heights.
E-commerce firm Indiamart is planning to launch its initial public offer for which it will start the process next fiscal, a top official of the company today said.
“We will go for IPO soon. Basically, we are not in need to raise external money but we want to give an exit route to existing investors. Most of the equity sale will happen in secondary market,” Indiamart founder and CEO Dinesh Agarwal told at TiEcon Delhi NCR.
Existing investors of Indiamart include Intel Capital, Amadeus Capital, WestBridge Capital and Quona Capital.
“As a promoter I am looking for dilution of some stake and some investors like Intel Capital may look for partial sale of stake. That is the basic reason (for the IPO),” Agarwal said.
Indiamart started bringing small and medium enterprises (SMEs) on its platform to help them generate sales.
He said the company started making profits in last fiscal after continuous focus on expansion.
“Now we have also brought big brands like Tata, Mahindra & Mahindra, Godrej and others on our platform. We earned average revenue of Rs 30,000-40,000 per SME annually. From big players, our average revenue is Rs 3-4 lakh,” Agarwal said.
The company claims to have 40 lakh SMEs and over 100 big brands on its platform. It does not sell any product directly but provides business leads to companies.
“Our revenue has been growing in the range of 30-40 per cent annually. With big brands coming and launch of some new services, we expect our margins to increase by around 10 per cent,” Agarwal said.
As India completes 1 year of demonetisation, it is time to check how have the industries performed and managed business. IndiaMART, India’s largest online marketplace which showcases more than 40 Lakh SMEs across 50 industries and is thus a fair reflection of the B2B market. After witnessing a 13% slump in demand post demonetisation during Dec 2016, the platform has now grown by Y-O-Y 100%.
This data shows that most business sectors are now back on track with growth visible across agricultural, consumer, industrial products and services.
“There is no doubt that there were lingering effects of last year’s demonetisation across small & large businesses and a lot of us had hoped that it would be short term pain for long term gains. Our data is showing clear revival in demand in most of the industries especially Automobiles & industrial supplies that have grown by around 200%. A 100% y-o-y growth in our buyer traffic reflects a positive momentum among businesses across the country,” said Sumit Bedi, VP – Marketing, IndiaMART.
Industries like telcom, building & construction and agriculture have witnessed the growth rates of approx. 170%. These industries have witnessed high traction in the demand for products like light vehicle, tractors, auto-rickshaws, mini harvesters, power tillers etc. Some other popular products are Floor tiles, cement, building supplies, sewing machines, automatic paper plate making machines and printing machines.
The CEO Magaine
They say, “Books can never teach you what life does” and it fits perfectly in Dinesh Agarwal’s case. He believed in taking risks and didn’t shy away from living on the edge. He was courageous to take a bare-foot walk on the path of entrepreneurship and eventually found wheels beneath. Life rewarded Dinesh for taking some wrong and right decisions alike. Call it the first mover’s advantage or fruits of his hard work, today, Indiamart stands synonymous with Small Medium Enterprises (SMEs) in India. Dinesh was #InTheLounge and thanks to his storytelling talent, I realized our conversation turned out to be as interesting as to continue for an hour. Conversation excerpts straight from his personal cabin at Indiamart:
You were a System Analyst at HCL in the States when you decided to return to India to try entrepreneurship. Tell me that exact moment when the idea struck you and you decided to take the plunge.
I was always an internet-savvy person. At that time, Windows was newly introduced to the world. I was sitting in the computer lab where I noticed my colleague was using Mosaic, it was the first ever internet browser. I could imagine the convergence of everything in and around internet at that point of time. I was imagining some software that was sucking the world into it. I was almost hallucinating. I could see the future of internet that day. I knew it will eat up everything one day. I wanted to come back then anyway. On August 15, 1995, internet was launched in India and I decided to come back that very day itself.
And you quit in a day?
Yes the very next day I told my manager that I’m going back to India. I came here and realized that Government was the only authority that could provide internet. I thought of sticking around and explored. At that time, people were not ready to give anything above Rs 13,000 to engineers and I wasn’t convinced of that price. I was adamant to do business. One day, I was sitting at the United Coffee House with my friends and one of them, Vikas Mishra, informed me about the trend of website making. I liked the idea and researched on it.
What were the initial few years like at Indiamart?
My idea was simple enough – creating websites for exporters. I saw a demand for Indian products in the US but the availability & relative information was an issue. My business had a revenue model from the first day itself. We used to charge Rs 50,000 to make a website and we charge the same price even today. 50% of SME websites in India have been done by us. This was the business model for the first five years and we were profitable. In fact, in the year 1998-99, people started to offer Venture Capital to us but I used to tell them, “Bhaiya humein loan nahi chahiye…”(we don’t want loan) since we were a service-based company and didn’t have to burn money.
Indiamart is the largest e-commerce portal for SMEs in India. What triggered the thought of building a marketplace for SMEs?
We realized that personal websites of the exporters aren’t search-friendly. People used to refer to Yellow Pages then. We decided to do the online version of it and list everyone there. The website-creation business was a hit in the initial years but eventually, over a period of time the listings have taken centrestage and now it has become our core business.
How have you helped SMEs flourish in India?
Initially, people didn’t understand the purpose of a website. They perceived it as an online advertisement and didn’t know that it could generate business for them. We had a focussed approach to create websites for generation of leads & business. We helped SMEs to generate additional business across the globe. People used to think that Indiamart is a service started by Indian Government to promote SMEs. Indiamart and Internet had become synonymous to each other.
You are an entrepreneur of 90s. You didn’t have the privilege of being globally connected the way startups today are. How tough was it then?
Launching a business was doable but finding help in those days was tough. I remember a specific day when I slept in the office to download a desired software. I had set alarms for regular intervals only to check the connectivity and proper downloading. It was crazy! Also, we wanted to shift to Noida before 2001 but couldn’t as the internet connectivity was a big problem in NCR region. Due to this, we were forced to operate from Delhi for five years and paid heavy rentals.
What was that moment in your journey of Indiamart that you want to forget?
In 2001, we bought land for office in Sector 8, Noida and had an initiation ceremony on September 10. The infamous 9/11 terror attack on the US did us in too. Our business tanked by 50% overnight since exports were affected. All of a sudden, everything turned around for us. Our orders & advertising deals got cancelled. We had taken a loan of Rs 50 lakhs and I had enrolled into an MBA program which I had to give up on. We had to sell our house. For next nine months there was no work. We had to delay salaries but thankfully nobody left us. It was the toughest time for us!
Do you like to read books?
(In a casual tone) Not even in school! I only read business magazines. I like to watch all Hindi movies, though.
You’re a fan of Mukesh you told me…
Yes, since childhood. I still have a collection of cassettes with me. I tried hard to somehow digitalize those songs in vain. So, I have now subscribed to one of the music apps to listen to my favourite ones.
One moment with investors that changed the course of Indiamart…
We raised money from Intel but didn’t know how and where to spend it as we hadn’t done it before. It took us over one year to learn how to spend our investor’s money. Nachiket Mor (ICICI) and Deep Kalra (MakeMyTrip) were on our board. They scolded us and questioned, “When you had to keep the money in bank, why did you raise it, why did you call us?” Those words hit me and I decided that we must spend and grow. From January to December 2010, we opened 52 offices across India in 52 weeks and increased our strength from 1,100 to 4,400.
One moment when your critic ate back his words…
People used to mock us for making websites. Once my friend criticized us for free listings but today whatever we are it is because of that decision to continue with it.
One decision that changed your life…
In 2011, an investor offered us Rs 100 crores. I rejected it and conveyed our priority to first fill up the developing cracks in the business. Had I accepted it that day, we would’ve been doomed today for sure. If that investor didn’t walk away, Indiamart wouldn’t have been where it is.
What makes SME sector a good career prospect for youngsters?
SME sector might be dirtier and demanding in terms of efforts but it is certainly a bright space to be in the longer run. It is challenging yet fulfilling. It might be difficult to succeed in it but it prepares you for the world. The corporate life might look lucrative but is certainly full of politics and I don’t see people happy there. There may be good money but there are definitely not happy. If you’ve dealt with SMEs, you can do anything in your life
New Delhi, October 26, 2017: IndiaMART, India’s largest online B2B marketplace, connecting buyers with suppliers has bagged the title of the ‘Best Online Classified Website’ at the Drivers of Digital Summit & Awards 2017 second time in a row. The ceremony was held in Mumbai on 26th October, 2017. The online marketplace was felicitated for its contribution to enhancing the business possibilities for SMEs in the country and for being the largest business directory that enables easy discovery of a wide range of more than 4.5 crore products & service categories.
By enabling an easy and hassle-free connect between the buyers and sellers, the website has been instrumental in boosting the growth and scale of many Indian businesses for more than two decades. The website is user friendly and fulfills more than 2 Crore business enquiries every month. Business worth Rs 50,000 Crore is being facilitated through the website.
Commenting on the sidelines of winning the award, Sumit Bedi, VP-Marketing, IndiaMART said, “It is indeed a proud moment for us to receive this award two years in a row and we are truly honoured to have emerged winners in this category. This recognition is a result of our team’s hard work and commitment towards assisting IndiaMART’s user base incessantly. Our ultimate vision is to make doing business easy for everyone and to better serve and empower SMEs who use our website to augment transactions and boost their business.”
The Drivers of Digital Awards 2017, organized by Inkspell motivates agencies and enterprises for better work to enhance the digital economy in the country.
At a time when the internet wasn’t really a word in the average Indian’s vocabulary, Dinesh Agarwal, returned from the US and started Indiamart with his brother Brijesh to connect Indian manufacturers with buyers and suppliers in 1996. He’d earlier worked on the Indian railways reservation system and with several networking companies in the US. He stuck to his idea of building an internet-based business despite the restrictions and rules, and today, the company has more than 40 lakh sellers and 3.5 crore buyers and employs 3,300 people.
When did the idea of Indiamart come to you?
I decided to return from the US the day India announced the launch of the internet on August 15, 1995. I wanted to provide internet services here but private citizens weren’t allowed to.In March 1996, when people didn’t have home computers, we thought about building websites for businesses. At trade fairs, I saw that exporters needed websites since there was very little information about Indian traders on the internet. That was how Indiamart was formed, with Indian businesses being showcased.
What were the challenges you faced?
Most people didn’t have computers and the challenge was to make them understand what the internet was. The second challenge was getting employees. There was no such thing as a website designer. The third was the internet connectivity, which was so bad. Uploading a website using a dial-up connection was a nightmare, an all-night job. Domain name registration was in the US and sending foreign exchange from India was tough.It would take three weeks to send $100.
How different was it to run a startup then?
You weren’t exposed to venture capitalists and had no clue about cash burn or negative cash flow. I borrowed from family and friends for my computer and office. All our daily expenses were covered by revenue from Day 1. In those days, business met revenue. We were cash positive from the first year. Around 1997, I received a few letters from VCs, and I rejected them. We were growing 200% every year. We started as a proprietary firm, and in first full year of operations ending March `97, we made Rs 6 lakh.
Did it become easier as awareness about the internet improved?
In 1999, internet became the talk of the town. I was scared. Indya.com was launched. We were profitable and paid employees Rs 4,000 a month, but they got job offers for double the salary, so we became a ground for poaching. People were putting front page ads in newspapers. We grew to Rs 52 lakh in three years but didn’t have a big budget. Then Sify bought IndiaWorld for Rs 500 crore. That was the big internet M&A in 1999.We tried to hire E&Y and started a plan to get valuation and funds and the dotcom bust happened. Our revenue was Rs 1.25 crore by 2001.Our business grew three times at that time.
How has your business changed over the years?
When the rupee appreciated in 2007-08, exporters were hit badly. We saw Alibaba emerge and realized we needed to tune our product to the times. This time we needed more capital and stock markets were in bad shape. We raised money from Intel Capital. In 2009, we changed our business model from being export-oriented to domestic businesses. India was not making strides in exports but the domestic market was getting bigger. We expanded our scope to wholesalers, retailers and manufacturers. We opened 52 offices in 20 cities in 2010. In FY11, we touched Rs 100 crore in turnover.
Why did you start Tolexo, an e-commerce platform for industrial goods?
We got requests from buyers on our platform asking if we could ship products. Compared to e-commerce, you can run more profitable businesses in lead generation and advertising.Google is more profitable than Amazon. Indiamart will remain our core business.
Is your company profitable?
We have been profitable most years. In 2010-11, we were in the red but turned profitable again in 2013. We are profitable even taking into account subsidiaries. You have to run a tight ship. It is like learning to drive. You learn slowly and carefully. That is the story of early entrepreneurs.
New Delhi: Small and Medium Enterprises (SMEs) form the backbone of our economy. Amidst a challenging business environment, Indian SMEs have maintained consistent growth. However, the industry faces challenges like lack of adequate capital and receiving payments on time.
Aiming to ease hurdles faced by small sellers for receiving payments, many platforms are offering dedicated payment gateways to bridge the gap by removing intermediaries and offering solutions like instant payments to SMEs, as follows:
Paytm – Paytm is a leading mobile payment and commerce platform. With the current user base of more than 250 million, Paytm is on a mission to bring half a billion Indians to the mainstream of the economy using mobile payment, commerce and recently launched Payment Bank. Headquartered in the National Capital Region, the company’s investors include SoftBank, SAIF Partners, Alibaba Group, Ant Financial (Alipay) and Mediatek.
IndiaMART -IndiaMART’s ‘Pay With IndiaMART’ feature allows to receive instant payment with click of a button. The hassle-free payment gateway with the advantage of receiving instant payments at the lowest possible interest rate of 1.75 percent makes it exceptionally suitable for SMEs, enabling sound financial dealings especially for those who cannot afford to wait for payments.
Meanwhile, for the buyers, the digital payment service enables an Escrow Account, which takes care of the first point of payment collection till the product is received and confirmed by them.
SBI – Buddy – Merchant – SBI Buddy Merchant App is State Bank of India’s Mobile Wallet for Merchants and Sub-Merchants to accept/collect payments from their customers against sale of goods and services. The money so collected can also be transferred to the Merchant’s linked current account with SBI.
Paymate- PayMate provides business customers the ability to automate and seamlessly manage vendor payments (AP), customer payments (AR), invoicing, and cash flow. In addition, businesses can easily apply for working capital financing at competitive rates. Multiple forms of electronic payment channels are supported including cards, net-banking, ACH, NEFT, RTGS, and IMPS. All services are delivered via proprietary cloud-based, payments platform and can be accessed on any web enabled desktop or mobile device.
RazorPay – Razorpay’s online payment gateway allows Indian businesses to collect payments online through credit/debit cards, net banking and wallets like JioMoney, Airtel Money, FreeCharge and others.