New Delhi, 1st December, 2004 – Keeping the faith alive, IndiaMART, has become the first company in its segment to receive ISO 9001:2000 certification for overall quality management and the organisation’s ability to successfully “meet customer, regulatory and statutory requirements”.
IndiaMART has earned this hallmark for Design, Development, Hosting and Promotion of customised websites, Web Based Applications and B2B services. The outstanding feat of ISO Certification has added prominence to its accelerating growth rate in the dotcom segment.
At initial stages of dotcom revolution all the dotcoms were busy finding out the path to profitability unaware about the standards to follow. That time IndiaMART took the initiative to set the standards for client servicing by understanding the behaviour of website visitors for designing, development, hosting and promotion of customised websites. IndiaMART, a pioneer in B2B segment, has played a major role in defining the industry standards by involving its marketing and R&D team to identify the areas of continual improvement for providing high quality web based applications and B2B services.
Congratulating all the employees on this occasion, the COO, Mr. Brijesh Agarwal said, “Our policy of enhancing the value delivered to our clients by continually improving the quality of services offered has actually paid off. In addition to it, the smooth functioning of the established system through internal discipline has made us more than a deserving claimant to this certification”.
Today, IndiaMART is providing high quality web services and solutions to over 6000 clients with retention rate of 90% that clearly defines the satisfaction level of the clients. All this adds to the company’s accolades and makes it a deserving claimant to this milestone. This accreditation will be beneficial for IndiaMART in achieving new business opportunities in different industry verticals with newer revenue streams.
“After a long and sincere endeavour in providing high quality web services and solutions to our clients, the ISO certification for IndiaMART doesn’t come as a surprise. It not only lends credibility to the services we offer but also ensures the organisation’s commitment towards delivering total quality to its customers”, said Mr. Dinesh Agarwal, CEO, IndiaMART InterMESH Limited.