Majority Of SMEs To Go Online And Use Self Serve Models For Business In 2-3 Years,

“Majority of SMEs would come online and use self serve models for business in next two-three years” was the key take away from the SME Conclave 2013 organized by in association with TiE Delhi NCR recently. Mr. Vineet Nayar, Vice Chairman, HCL Technologies gave a perfect start to the Conclave with his keynote address full of anecdotes that inspired the SME audience to have the ability to take risks and move up the chain. Speaking from experience of working closely with SMEs, Mr. Dinesh Agarwal, Founder & CEO, opened the keynote address by bringing the spotlight on the challenges SMEs face and the need to empower them to make them future ready. The Conclave had over 200 SMEs in the audience.

The discussions at the Conclave suggested that embracing technology was the need of the hour for SMEs to drive business growth and internal efficiencies it was important that SMEs used internet and online marketplaces like to access markets and easily identify buyers, suppliers and channel partners for their businesses. The online marketplace serves as a complete ecosystem that SMEs need and catalyzes business opportunities for them. Social media also emerged as another internet tool that SMEs can adopt to build awareness among their target audiences and also drive engagement. Moving to cloud was also highlighted as a cost-effective medium for them.

On scaling up, three key elements – funding, people and outsourcing – were discussed. The key takeaways included: need to build a robust business model and a good team before going in for funding; creating a balance in delegation and keeping a control, and understanding own process well first before outsourcing them.