Executive / Sr. Executive / Assistant Manager – Tele Servicing

About the company:

IndiaMART is India’s largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to Small and Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1996, the company’s mission is ‘to make doing business easy’. As of December 31’20, IndiaMART caters to:

119 Million+ Buyers | 6.4 Million+ Suppliers | 71 Million+ Products

IndiaMART for Buyers :

  • Convenience of connecting with sellers anytime, anywhere
  • Wider marketplace with a range of products and suppliers
  • Payment Protection Program

IndiaMART for Suppliers:

  • Enhanced business visibility
  • Increased credibility for your brand
  • Lead Management System
  • Instant payment gateway, Pay with IndiaMART

IndiaMART has 2,826 employees located across 31 offices in the country.

Job Summary:

  • Servicing the existing clients
  • Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
  • Responsible for client retention, per client revenue optimization and renewals with his/her team
  • Keep a close track of work in process, customer complaints, and accounts receivables.
  • Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status, and receivables
  • Accurately forecasts weekly, monthly, quarterly, and yearly revenue streams
  • Identifying the opportunity and problem areas, preparing the action plan for achieving the key sales figures, and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function, and timely work completion of customers
  • Recruit, develop and ensure Retention of the respective team by formulating their development plans, meeting their training needs, and communicating with them on a regular basis
  • Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel
  • Drive performance incentive structure and sales promotion schemes
  • Collecting market feedback and provide periodic updates to the management for the formulation of policy and strategy.
  • To penetrate all targeted accounts and originate sales opportunities for the company’s products and services
  • To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team
  • To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure
  • To ensure that all payments are collected as per the company’s payment terms
  • Ensure adherence to sales processes and requirements
  • Conduct performance review for his/her team on regular basis


  • Knowledge and application of sales & servicing techniques such as Seek Opportunity, Rapport building, selling on emotion, ownership, building value in
    the product, and upselling
  • Keen understanding of the business and technical contexts in which key accounts are situated
  • Business advisor to your customers


  • Quick thinking and problem-solving skills
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer

Attitude and Behavior:

  • Aggressive self-starter who inspires a diverse team
  • Positive and enthusiastic attitude
  • Handles Rejection well
  • Customer focus and result oriented approach